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13198 (v.3) Business Process Improvement 620


 

Area:

Graduate School of Business

Credits:

25.0

Contact Hours:

8.0

Other:

1 x 1 Days Weekly

Prerequisite(s):

5698 (v.5) Organisational Behaviour 550 or any previous version

Syllabus:

Examines the processes and practices contributing to performance of teams within an organisation and how these processes can be analysed and improved. Includes process mapping, flow charting, linking and integrating services and workflow, determining performance gaps, use of behavioural observation scales. Major group assignment to conduct a performance analysis on a real organisation.
 

Unit Outcomes:

On successful completion of this unit students will have- Conducted a performance analyses according to expert criteria (e.g. Rummler & Brache). Prepared an organization relationship and processed maps. Conducted a organization, task, person and/or environment analyses, as appropriate, to identify problems in organizations. Designed a Behavior Observation Scale (BOS) according to criteria provided. Collected relevant organizational data using interviews (individual, and/or group), process measures, questionnaires and observations.

Texts and references listed below are for your information only and current as of September 30, 2003. Some units taught offshore are modified at selected locations. Please check with the unit coordinator for up-to-date information and approved offshore variations to unit information before finalising study and textbook purchases.

Unit References:

http://lisweb.curtin.edu.au/guides/handouts/harvard.html

Unit Texts:

Rummler, G.A. and Brache, A.P. (1995). Improving Performance: How to Manage the White Space on the Organisation Chart. (second edition). Sydney, Prentice Hall.
 

Unit Assessment Breakdown:

Carry out a performance analysis on the organization problem selected 20%, Conduct and hand in a process analysis 25%, Conduct and hand in a role and task analysis 25%, Conduct and hand in a person and environment analysis 25%, Active participation: attendance at all class sessions, participation in small group work and class discussion 5%.

Field of Education:

 80300 Business and Management (Narrow Grouping)

HECS Band (if applicable):

2  

Extent to which this unit or thesis utilises online information:

 Informational  

Result Type:

 Grade/Mark


Availability

YearLocationPeriodInternalArea ExternalCentral External
2004Perth City CampusTrimester 3YY 

Area
External
refers to external course/units run by the School or Department, offered online or through Web CT, or offered by research.
Central
External
refers to external course/units run through the Curtin Bentley-based Distance Education Area

 
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