Area: | School of Management |
Credits: | 25.0 |
Contact Hours: | 3.0 |
Seminar: | 1 x 3 Hours Weekly |
Prerequisite(s): | 12598 (v.3) Tourism Management (Principles and Practices) 102 or any previous version
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Syllabus: | The services industry has traditionally been heavily reliant on human resources for the delivery of a range of services. Within the tourism and hospitality sectors many of these service transactions are achieved through the global connectivity of an array of organisations for the final delivery of tourism products. To this end many industries are information intensive and require dedicated systems for the communication and analysis of information. Accurate, timely information and research needs are enhanced by the appropriate use of information and communication technology. Investigation of the issues and complexities of communication and information technology used within services industries and examination of the ways in which technology is being applied within various sectors of the industry. |
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Unit Outcomes: | On completion of this unit students will have - Gained the knowledge and abilities to investigate the management of information and communication technology within a variety of service industries from a conceptual and operational perspective. Developed an ablity to investigate information needs within the services sector. Identified specific information and communication technologies within the tourism industry. Defined a research problem and explored the research process through the development of a research proposal and used a tourism industry CRS. |
Texts and references listed below are for your information only and current as of September 30, 2003. Some units taught offshore are modified at selected locations. Please check with the unit coordinator for up-to-date information and approved offshore variations to unit information before finalising study and textbook purchases. |
Unit References: | Burns, R. B.(1998) Introduction to Research Methods, 3rd ed. South Melbourne, Addison Wesley Longman. Hussey, J. and Hussey, R. (1997) Business Research. A Practical Guide for Undergraduate and Postgraduate Students. London, Macmillan. Inkpen, G. (1998) Information Technology for Travel and Tourism. 2nd ed. Longman, Essex, England. Leshin, C.B. (1997) Internet Investigations in Hospitality, Travel and Tourism. Upper Saddle River, New Jersey, Prentice-Hall, Incorporated. Poynter, J.M. (1993) Howto Research and Write a Thesis in Hospitality and Tourism: A Step-by-Step Guide for College Students. New York, John Wiley. Sheldon, P. (1997) Tourism Information Technology. Oxford, CAB International. Ticehurst, G.W. and Veal, A.J. (1999) Business Research Methods: A Managerial Approach. Longman, Australia. Veal, A.J. (1997) Research Methods for Leisure and Tourism: A Practical Guide. Pitman Publishing, London. Zikmund, W. G. (1994) Business Research Methods, 4th ed., The Dryden Press, Harcourt Brace. |
Unit Texts: | There is no required text for this unit; however it is a requirement of the unit that you read widely on the topics covered. This unit is about obtaining, reviewing, analysing and using information. CRS Galileo Training Material is online and printed materials can be downloaded from PDF files. |
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Unit Assessment Breakdown: | Proposal 15%. Oral Presentation 10%. Written Report 35%. Final Examination 40%. This is a grade/mark assessment. |
Field of Education: | 100700 Communication and Media Studies (Narrow Grouping) | HECS Band (if applicable): | 1 |
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Extent to which this unit or thesis utilises online information: | Not Categorised | Result Type: | Grade/Mark |
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Availability
| Year | Location | Period | Internal | Area External | Central External | | 2004 | Bentley Campus | Semester 1 | Y | | | | 2004 | Bentley Campus | Semester 2 | Y | | |
Area
External | refers to external course/units run by the School or Department, offered online or through Web CT, or offered by research. |
Central
External | refers to external course/units run through the Curtin Bentley-based Distance Education Area |
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