12606 (v.4) Services Information Management 200

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Area:	School of Management
Credits:	25.0
Contact Hours:	3.0
Seminar:	1 x 3 Hours Weekly
Prerequisite(s):	12598 (v.3) Tourism Management (Principles and Practices) 102 or any previous version
Syllabus:	The services industry has traditionally been heavily reliant on human resources for the delivery of a range of services. Within the tourism and hospitality sectors many of these service transactions are achieved through the global connectivity of an array of organisations for the final delivery of tourism products. To this end many industries are information intensive and require dedicated systems for the communication and analysis of information. Accurate, timely information and research needs are enhanced by the appropriate use of information and communication technology. Investigation of the issues and complexities of communication and information technology used within services industries and examination of the ways in which technology is being applied within various sectors of the industry.
Unit Outcomes:	On completion of this unit students will have - Gained the knowledge and abilities to investigate the management of information and communication technology within a variety of service industries from a conceptual and operational perspective. Developed an ablity to investigate information needs within the services sector. Identified specific information and communication technologies within the tourism industry. Defined a research problem and explored the research process through the development of a research proposal and used a tourism industry CRS.
Text and references listed above are for your information only and current as of September 30, 2003. Please check with the unit coordinator for up-to-date information.
Unit References:	Burns, R. B.(1998) Introduction to Research Methods, 3rd ed. South Melbourne, Addison Wesley Longman. Hussey, J. and Hussey, R. (1997) Business Research. A Practical Guide for Undergraduate and Postgraduate Students. London, Macmillan. Inkpen, G. (1998) Information Technology for Travel and Tourism. 2nd ed. Longman, Essex, England. Leshin, C.B. (1997) Internet Investigations in Hospitality, Travel and Tourism. Upper Saddle River, New Jersey, Prentice-Hall, Incorporated. Poynter, J.M. (1993) Howto Research and Write a Thesis in Hospitality and Tourism: A Step-by-Step Guide for College Students. New York, John Wiley. Sheldon, P. (1997) Tourism Information Technology. Oxford, CAB International. Ticehurst, G.W. and Veal, A.J. (1999) Business Research Methods: A Managerial Approach. Longman, Australia. Veal, A.J. (1997) Research Methods for Leisure and Tourism: A Practical Guide. Pitman Publishing, London. Zikmund, W. G. (1994) Business Research Methods, 4th ed., The Dryden Press, Harcourt Brace.
Unit Texts:	There is no required text for this unit; however it is a requirement of the unit that you read widely on the topics covered. This unit is about obtaining, reviewing, analysing and using information. CRS Galileo Training Material is online and printed materials can be downloaded from PDF files.
Unit Assessment Breakdown:	Proposal 15%. Oral Presentation 10%. Written Report 35%. Final Examination 40%. This is a grade/mark assessment.
Year Location Period Internal Area External Central External 2004 Bentley Campus Semester 1 Y     2004 Bentley Campus Semester 2 Y