Online Courses Handbook 2003

4433 (v.4) Management of Workplace Conflict 303

Area:	School of Management
Contact Hours:	3.0
Credits:	25.0
Practical:	1 x 3 Hours Weekly
Prerequisite(s):	4432 (v.4) Industrial Relations (Australian) 201
Theoretical and practical aspects of workplace conflict management including the processes of negotiation, bargaining, conciliation, advocacy, mediation and problem solving. Emphasis placed on the management of interpersonal situations, disputes between parties and issues at the workplace level. Opportunity provided for practical skill development in these processes.