|
| |
4433 (v.4) Management of Workplace Conflict 303
Area: | School of Management |
Credits: | 25.0 |
Contact Hours: | 3.0 |
Seminar: | 1 x 3 Hours Weekly |
Prerequisite(s): | 4432 (v.4) Industrial Relations (Australian) 201
OR
4436 (v.4) Human Resource Management (Introduction) 200 or any previous version
|
Syllabus: | Examines theoretical and practical aspects of workplace conflict management including - negotiation, bargaining, conciliation, advocacy, mediation and problem solving. Emphasis is placed on management of disputes and issues at the workplace level. Opportunity is provided for practical skill development in these processes. |
| |
Unit Outcomes: | At the completion of this unit students will be able to understand the concepts and theories relating to conflict, interpersonal communication, bargaining and negotiation and power. Understand and implement the essential elements of the processes pertinent to conflict management such as negotiation, mediation, advocacy, disciplining, working with groups and running meetings. Recognise and discuss the behavioural skills in interpersonal communication - negotiation, persuasion, assertiveness, meetings, interviews and advocacy. Develop and conduct procedures for the management of conflict at the workplace level, including interviews, grievance procedures and committees. Recognise and implement programs and processes to ensure ethics and global diversity areaccepted and practiced in the workplace. |
Texts and references listed below are for your information only and current as of September 30, 2003. Some units taught offshore are modified at selected locations. Please check with the unit coordinator for up-to-date information and approved offshore variations to unit information before finalising study and textbook purchases. |
Unit References: | Brown, M.V. (1991), Western Australian Industrial Relations Law. Nedlands, UWA Press. Burley-Allen, M. (1995), Managing Assertively: A Self Teaching Guide. 2nd ed, New York, John Wiley and Sons. Eunson, B. (1994), Negotiation Skills. Brisbane, John Wiley & Sons. Hudson, M. and Hawkins, L. (1995), Negotiating Employee Relations. Melbourne, Pitman. Stuesser, L. (1993), An Introduction to Advocacy. Sydney, Law Book Company. |
Unit Texts: | Cornelius, H.and Faire, S. (1989), Everyone Can Win: How to Resolve Conflict. East Roseville, Simon and Schuster. Lewicki, R.J. Saunders, D.M. and Minton, J.W. (1997), Essentials of Negotiation. |
| |
Unit Assessment Breakdown: | Students must undertake all assessment components. Students must pass the final exam to pass the unit. Exam 40%. Groupwork/Presentation 30%. Mid Term Test 30%. This is by grade/mark assessment. |
Field of Education: | 80300 Business and Management (Narrow Grouping) | HECS Band (if applicable): | 2 |
|
Extent to which this unit or thesis utilises online information: | Informational | Result Type: | Grade/Mark |
|
Availability
| Year | Location | Period | Internal | Area External | Central External | | 2004 | Bentley Campus | Semester 1 | Y | | | | 2004 | S'pore HR Institute | Trimester 2A | Y | | |
Area
External | refers to external course/units run by the School or Department, offered online or through Web CT, or offered by research. |
Central
External | refers to external course/units run through the Curtin Bentley-based Distance Education Area |
|
Click here for a printable version of this page
|
|
|
|
