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11387 (v.3) Leading Quality Projects 610
Area: Graduate School of Business Contact Hours: 3.0 Credits: 25.0 Tutorial: 2 x 2 Days Monthly Workshop: 2 x 4 Days Monthly
Examination of total quality management, practices, implementation and myths. Tools in quality management and steps in project management. Quality services and the human aspect of quality. Practical organisations project to examine quality involving benchmarking. Project planning and a summary report and presentation is a major assignment in the unit.
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