12606 (v.4) Services Information Management 200

Area:

School of Management

Credits:

25.0

Contact Hours:

3.0

** The tuition pattern below provides details of the types of classes and their duration. This is to be used as a guide only. For more precise information please check your unit outline. **

Seminar:

1 x 3 Hours Weekly

Prerequisite(s):

12598 (v.3) Tourism Management (Principles and Practices) 102 or any previous version

Syllabus:

The services industry has traditionally been heavily reliant on human resources for the delivery of a range of services. Within the tourism and hospitality sectors many of these service transactions are achieved through the global connectivity of an array of organisations for the final delivery of tourism products. To this end many industries are information intensive and require dedicated systems for the communication and analysis of information. Accurate, timely information and research needs are enhanced by the appropriate use of information and communication technology. Investigation of the issues and complexities of communication and information technology used within services industries and examination of the ways in which technology is being applied within various sectors of the industry.

** To ensure that the most up-to-date information about unit references, texts and outcomes appears, they will be provided in your unit outline prior to commencement. **

Field of Education:

100700 Communication and Media Studies (Narrow Grouping)

Funding Cluster:

07 - Foreign Languages, Visual and Performing Arts

SOLT (Online) Definitions*:

Not Categorised
*Extent to which this unit or thesis utilises online information

Result Type:

Grade/Mark

Availability

Year	Location	Period	Internal	Partially Online Internal	Area External	Central External	Fully Online
2005	Bentley Campus	Semester 2	Y

Area External	refers to external course/units run by the School or Department or offered by research.
Central External	refers to external and online course/units run through the Curtin Bentley-based Distance Education Area
Partially Online Internal	refers to some (a portion of) learning provided by interacting with or downloading pre-packaged material from the Internet but with regular and ongoing participation with a face-to-face component retained. Excludes partially online internal course/units run through the Curtin Bentley-based Distance Education Area which remain Central External
Fully Online	refers to the main (larger portion of) mode of learning provided via Internet interaction (including the downloading of pre-packaged material on the Internet). Excludes online course/units run through the Curtin Bentley-based Distance Education Area which remain Central External