4433 (v.4) Management of Workplace Conflict 303

Area:

School of Management

Credits:

25.0

Contact Hours:

3.0

Seminar:

1 x 3 Hours Weekly

Prerequisite(s):

    4432 (v.4) Industrial Relations (Australian) 201
    OR
    4436 (v.4) Human Resource Management (Introduction) 200 or any previous version

Syllabus:

Examines theoretical and practical aspects of workplace conflict management including - negotiation, bargaining, conciliation, advocacy, mediation and problem solving. Emphasis is placed on management of disputes and issues at the workplace level. Opportunity is provided for practical skill development in these processes.

Unit Outcomes:

At the completion of this unit students will be able to understand the concepts and theories relating to conflict, interpersonal communication, bargaining and negotiation and power. Understand and implement the essential elements of the processes pertinent to conflict management such as negotiation, mediation, advocacy, disciplining, working with groups and running meetings. Recognise and discuss the behavioural skills in interpersonal communication - negotiation, persuasion, assertiveness, meetings, interviews and advocacy. Develop and conduct procedures for the management of conflict at the workplace level, including interviews, grievance procedures and committees. Recognise and implement programs and processes to ensure ethics and global diversity areaccepted and practiced in the workplace.

Text and references listed above are for your information only and current as of September 30, 2003. Please check with the unit coordinator for up-to-date information.

Unit References:

Brown, M.V. (1991), Western Australian Industrial Relations Law. Nedlands, UWA Press. Burley-Allen, M. (1995), Managing Assertively: A Self Teaching Guide. 2nd ed, New York, John Wiley and Sons. Eunson, B. (1994), Negotiation Skills. Brisbane, John Wiley & Sons. Hudson, M. and Hawkins, L. (1995), Negotiating Employee Relations. Melbourne, Pitman. Stuesser, L. (1993), An Introduction to Advocacy. Sydney, Law Book Company.

Unit Texts:

Cornelius, H.and Faire, S. (1989), Everyone Can Win: How to Resolve Conflict. East Roseville, Simon and Schuster. Lewicki, R.J. Saunders, D.M. and Minton, J.W. (1997), Essentials of Negotiation.

Unit Assessment Breakdown:

Students must undertake all assessment components. Students must pass the final exam to pass the unit. Exam 40%. Groupwork/Presentation 30%. Mid Term Test 30%. This is by grade/mark assessment.

Year	Location	Period	Internal	Area External	Central External
2004	Bentley Campus	Semester 1	Y
2004	S'pore HR Institute	Trimester 2A	Y