305398 (v.1) Interpersonal Communications 501

Area:

School of Psychology

Credits:

25.0

Contact Hours:

40.0

Workshop:

2 x 16 Hours Quarterly

Seminar:

1 x 8 Hours Quarterly

Syllabus:

An introduction to the basic skills of interviewing applicable to a variety of human service settings. Basic active listening, communication and assertiveness skills. Awareness of incongruent non-verbal communication, and the influence of stereotypes andprejudices in communication with others.

Unit Outcomes:

On successful completion of this unit students will be able to - Demonstrate basic active listening and communication skills. Generalise basic active listening and communication skills to the counselling situation. Generalise basic active listening and communication skills to consulting. Generalise basic active listening and communication skills to situations requiring assertiveness with clients and colleagues. Generalise basic active listening and communication skills to situations where information needs to be gathered. Demonstrate an awareness of incongruent nonverbal communication. Demonstrate an awareness of the influence of stereotypes and prejudices in communication. Demonstrate an awareness of all of the above in the development of rapport with clients and colleagues.

Text and references listed above are for your information only and current as of September 30, 2003. Please check with the unit coordinator for up-to-date information.

Unit References:

Camel. Devito J.A., (1992), The Interpersonal Communication Book, 6th ed., NY, Harper Collins. Cornelius H. and Faire S., (1990), Everyone Can Win - How to Resolve Conflict, Brookvale, Simon Schuster.

Unit Texts:

Bolton R., (1993), People Skills - How to Assert Yourself, Listen to Others and Resolve Conflicts, Sydney, Simon and Schuster.

Unit Assessment Breakdown:

Attendance/Involvement (Workshop and Online Tutorials) 10%. Observation Exercise 25%. Personal Log 15%. Written Paper 50%. This is by grade/mark assessment.

Year	Location	Period	Internal	Area External	Central External
2004	Bentley Campus	Semester 1			Y