301209 (v.3) Facilities and Operations Management 660

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Area:	School of Management
Credits:	25.0
Contact Hours:	3.0
Seminar:	1 x 3 Hours Weekly
Prerequisite(s):	13201 (v.4) Administrative Management 560 or any previous version
Syllabus:	Design and setting up of the workplace in compliance with federal, state and local building and environmental regulations, together with the planning, organisation and control of systems and services. Information and communication management, resources, facilities, operations, and administrative setting. Issues concerning workplace automation, technology, ergonomics, security and safety.
Unit Outcomes:	On successful completion of this unit students have - considered a management perspective and an operations approach in relation to the functions and processes of facilities and operations within the work setting. Defined and described the main objectives and current challenges of facilities and operations management. Discussed the major factors involved and methods adopted in the planning, organisation, control, and co-ordination of facilities and operations management. A knowledge of the ways that recent associated industry trends, technology and information management developments have affected the role of facilities and operations management in Australia and overseas. Skills to identify future challenges and directions that relate to facilities and operations management in general.
Text and references listed above are for your information only and current as of September 30, 2003. Please check with the unit coordinator for up-to-date information.
Unit References:	Baker, K. and Huyton, J. (2001), Hospitality Management. Melbourne, The Hospitality Press. Bardi, J.A. (1996), Hotel Front Office Management. 2nd ed. New York, Van Nostrand Reinhold. Gee, C. (1997), The Travel Industry. 3rd. ed. New York , Wiley. Huyton, J. and Baker S. (2001), Case Studies in Rooms Operations and Management. Melbourne, The Hospitality Press. Keeling, B.L. and Kallaus, N.F. (1996), Administrative Office Management. 11th. ed., Cincinnati, South-Western Educational Publishing. McIntosh, R.W. Goeldner, C.R. and Ritchie, J.R.B. (1995), Tourism: Principles, Practices, Philosophies. 7th. ed. New York, Wiley. Mullins, L.J. (1995), Hospitality Management: A Human Resources Approach. 2nd. ed. London, Pitman Publishing. Odgers, P. and Keeling, B.L. (2000), Administrative Office Management. 12th. ed. Cincinnati, South-Western Educational Publishing. Quible, Z.K. (2001), Administrative Office Management: An Introduction. 7th. ed. Upper Saddle River, Prentice-Hall. Reid, R.D. and Sanders, N.R. (2002), Operations Management. New York, John Wiley and Sons.
Unit Texts:	No prescribed texts.
Unit Assessment Breakdown:	To successfully complete this unit students must attempt all assessment components and receive at least 50% in the total overall assessment. Class Participation 10%. Group Project Class Presentation 10%. Group Project Written Assignment 40%. Mid-Program Test 20%. Project Written Proposal and Presentation 20%. This is by grade/mark assessment.
Year Location Period Internal Area External Central External 2004 Bentley Campus Semester 1 Y