13367 (v.2) Health Services Quality Development 583

Area:

School of Public Health

Credits:

25.0

Contact Hours:

3.0

Lecture:

1 x 3 Hours Weekly

Syllabus:

The history of quality. Quality issues related to leadership, planning, management of information and the role of the consumer. Tools for process analysis and management. Output and outcomes of quality development, external recognition of quality programs.

Unit Outcomes:

On successful completion of this unit, students will be able to- Review systems theory in relation to quality development. Examined the development of quality management procedures in health care. Define the role of leadership in quality outcomes. Investigate techniques in measurement, data gathering and information management in quality development. Examine approaches to team development. Explore issues relating to outcome measurement. Discuss approaches to the external recognition of quality frameworks.

Text and references listed above are for your information only and current as of September 30, 2003. Please check with the unit coordinator for up-to-date information.

Unit References:

Al-Assaf, A. and Schmele, J. (eds.) (1995), The textbook of total quality in Healthcare, U.S.A. Saint Lucie Pr. Joss, R. and Kogan, M. (1995), Advancing quality: total quality management in the National Health Service, London, Open University Press. Katz, J. and Green, E. (1996), Managing quality: a guide to system-wide performance management in Health care 2nd edn, St Louis, Mo., Mosby-Year Book. Kirk, R. (1997), Managing Outcomes, Process and Cost in a Managed Care Environment, Aspen Publishing, Rockville, Md. Leebov, W. and Ersoz, C.J (1991), The Health Care Manager's Guide to Continuous Quality Improvement, Amer. Hospital, U.S.A. McLaughlin, C. and Kalzuny, A. (1994), Continuous Quality Improvement in Health Care: Theory, Implementation and Applications, Aspen Publishing, Rockville, Md. Marszalek-Gaucher, E., Coffey, R. and Gaucher, E. (1993), Total quality in Health care: From Theory to Practice, Jossey Bass, New York. Schmele, J. (Ed.) (1996), Quality Management in Nursing and Health Care, DelmarPub, New York. Stamatis, D. (1996), Total Quality Management in Healthcare: Implementation Strategies for Optimum Results. Irwin Professional, New York. Wilson, L. and Goldschmidt, P. (1995), Quality Management in Health Care, McGraw-Hill, Sydney.

Unit Texts:

No prescribed texts.

Unit Assessment Breakdown:

Assignments (2 x 35%) 70%, Final exam 30%. This is by grade/mark assessment.

Year	Location	Period	Internal	Area External	Central External
2004	Bentley Campus	Semester 2	Y		Y