13328 (v.4) Services Information Management 561

Area:

School of Management

Credits:

25.0

Contact Hours:

3.0

Seminar:

1 x 3 Hours Weekly

Syllabus:

The services industry has traditionally been heavily reliant on human resources for the delivery of a range of services. Within the tourism and hospitality sectors many of these service transactions are achieved through the global connectivity of an array of organizations for the final delivery of tourism products. To this end, many industries are information intensive and require dedicated systems for the communication and analysis of information. Accurate, timely information and research needs are enhanced by the appropriate use of information and communication technology. This unit investigates the issues and complexities of communication and information technology used within service industries, and examines ways in which technology is being applied within various sectors of the industry.

Unit Outcomes:

On successful completion of this unit students will have- Developed knowledge and abilities to investigate the management of information and communication technology within a variety of service industries from a conceptual and an operational perspective.Demonstrated their ability to investigate information needs within the services sector. Identified specific information and communication technologies within the tourism industry. Define a research problem. Knowledge of exploring the research process through the development of a research proposal. Abilitity to use a tourism industry CRS.

Text and references listed above are for your information only and current as of September 30, 2003. Please check with the unit coordinator for up-to-date information.

Unit References:

Burns, R.B. (1998). Introduction to Research Methods. ( third edition). South Melbourne, Addison Wesley Longman. Hussey, J. and Hussey, R. (1997). Business Research: A Practical Guide for Undergraduate and Postgraduate Students. London, Macmillan. Inkpen, G. (1998). Information Technology for Travel and Tourism. (second edition). Essex, Longman. Leshin, C.B. (1997). Internet investigations in Hospitality, Travel and Tourism. New Jersey, Prentice-Hall. Poynter, J.M. (1993). How to Research and Write a Thesis in Hospitality and Tourism: A Step-by-Step Guide for College Students. New York, John Wiley. Sheldon, P. (1997). Tourism Information Technology. Oxford, CAB International. Ticehurst, G.W. and Veal, A.J. (1999). Business Research Methods: A ManagerialApproach. Australia, Longman. Veal, A.J. (1997). Research Methods for Leisure and Tourism: A Practical Guide. London, Pitman Publishing. Zikmund, W. G. (1994). Business Research Methods. (fourth edition). Harcourt Brace, The Dryden Press.

Unit Texts:

No prescribed texts.

Unit Assessment Breakdown:

Assessment 1: Proposal 15%, Assessment 2: Oral Presentation 10%, Assessment 3: Written Report 35%, Final Examination 40%. This is done by grade/mark assessment.

Year	Location	Period	Internal	Area External	Central External
2004	Bentley Campus	Semester 2	Y