12482 (v.4) Ed 218 - Effective Communication

Area:

Department of Education

Credits:

25.0

Contact Hours:

10.0

Individual Study:

1 x 10 Hours Weekly

Syllabus:

Introduction to the wide area of communication in general, and academic and business communication in particular. Focuses upon the process of communication which includes skills in speaking and listening, various forms of writing such as reports, essays and organisational communication. Conflict management, group decision-making and negotiation processes are also investigated in order to provide students with basic communication skills which are necessary in the workplace and in tertiary study.

Unit Outcomes:

On successful completion of this unit, students will have- Identified the major components of the communication process and analysed the various methods of appropriate communication in the workplace. Distinguished between the changing modes of communication in the workplace and applied them appropriately to their own situation. Recognised different strategies associated with spoken and unspoken communication. Analysed someone's non-verbal behaviour. Written an essay. Researched and evaluated written information. Identified the key components of different reporting styles. Written a report. Identified and analysed the key components of successful meetings and group dynamics. Used a problem solving strategy in a conflict situation. Demonstrated an understanding of the negotiation process. Explained the communication strategies involved in group decision making.

Text and references listed above are for your information only and current as of September 30, 2003. Please check with the unit coordinator for up-to-date information.

Unit References:

Baker, E., Barrett, M. and Roberts, L. (2002), Working communication. Sydney, John Wiley and Sons. Anderson, J. and Poole, M. (1998), Assignment and thesis writing. Milton, Jacaranda Wiley Ltd. Burnham, S. (1994), For writers only. New York, BallantineBooks. Mahony, D. (1996), The student guide for the preparation, writing and presentation of assignments. Brisbane, QUT Faculty of Arts. Petelin, R. and Durham, M. (1996), The professional writing guide: writing well and knowing why. Melbourne, Pitman.

Unit Texts:

Winshuttle, K. and Elliott, E. (1999), Writing, researching, communicating: Comunication skills for the information age. Sydney, McGraw-Hill. Tyler, S., Cossen, and Ryan, C. (2002), Communication: A foundation course. Pearson Education Australia.

Unit Assessment Breakdown:

Essay 35%, Online forum participation 15%, Project Report 50%. This is by grade/mark assessment.

Year	Location	Period	Internal	Area External	Central External
2004	Bentley Campus	Semester 1	Y		Y