11763 (v.2) Conflict Resolution Processes 601
| Area: | School of Management |
| Credits: | 25.0 |
| Contact Hours: | 3.0 |
| Seminar: | 1 x 3 Hours Weekly |
| Syllabus: | Enables personal analysis and reflection on the attitudes, styles and skills currently used to prevent, manage and resolve conflict. Theoretical perspectives of dispute resolution. Opportunity to develop and practise a range of interpersonal skills and methods for dispute resolution. |
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| Unit Outcomes: | After studying this unit, students will have - Described the nature of conflict, its advantages and disadvantages. Introduced a range of methods for resolving conflict. Critically evaluated alternative methods for resolving conflict and the reasons for their use in different situations. Demonstrated skills in and provide feedback on facilitation and interpersonal skills involving dispute resolution, for example, negotiation, mediation, consensus formation in multi party disputes and conflict resolution in workplace and community settings. Describe the ethical principles and practices underpinning all the above mentioned processes. |
| Text and references listed above are for your information only and current as of September 30, 2003. Please check with the unit coordinator for up-to-date information. |
| Unit References: | Acland, A. F. (1990), A Sudden Outbreak of Common Sense. London, Hutchinson Business Books. (Currently out of print) In closed reserve in the library. Henderson, S. (1993), The Dispute Resolution Manual. Brisbane, Data Legal Publications Pty. Ltd. Tillett, G. (1991), Resolving Conflict a Practical Approach. Sydney University Press in association with, Melbourne, Oxford University Press. Key authors in the conflict field: Fisher and Ury, Cornelius and Faire, Acland, Tillett, Burton, Senge, Hollier et al., Bilodeau, Kaplan. |
| Unit Texts: | Cornelius, H. and Faire, S. (1989), Everyone Can Win - How to Resolve Conflict. Roseville, Australia, Simon and Schuster. Mayer, B. (2000), The Dynamics of Conflict Resolution. San Francisco, Jossey-Bass. Wertheim, E. et al. (1998), Skills for Resolving Conflict. Victoria, Eruditions Publishing. |
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| Unit Assessment Breakdown: | Journal 50%, Mind Map 20%, Research Paper 30%. This is by grade/mark assessment. |
| Year | Location | Period | Internal | Area External | Central External | | 2004 | Bentley Campus | Semester 1 | Y | | | |
Current as of: February 2, 2004
CRICOS provider code 00301J
