10808 (v.2) Business Communication 101

Area:

School of Management

Credits:

25.0

Contact Hours:

3.0

Seminar:

1 x 3 Hours Weekly

Syllabus:

Develops understanding and skills of both interpersonal and written communication in the workplace. These major themes incorporate an understanding of the impacts of cultural factors, developments in the field of information and communication technology,and other human factors on business communication.

Unit Outcomes:

On successful completion of this unit students will have - Explained the communication process. Considered what constitutes effectiveness in communication. Developed strategies that will help you be an effective communicator. Discussed the practical uses of the communication process in management. Demonstrated some basic business communication skills. Searched for, found and used relevant information for communication tasks.

Text and references listed above are for your information only and current as of September 30, 2003. Please check with the unit coordinator for up-to-date information.

Unit References:

Bolton R., (1986), People Skills, Sydney, Prentice Hall. Bovee C.L. and Thill J.V., (2000), Business Communication Today, 6th ed., Englewood Cliffs, Prentice-Hall. Creme P., and Lea M., (1997), Writing at University, Buckingham, Open University Press. Dwyer J., (2002), Communicating in Business - Strategies and Skills, 2nd ed., Sydney, Prentice-Hall. Hartley P. and Bruckmann C., (2002), Business Communication, London, MacMillan. Lesikar R. and Flatley M., (2002), Basic Business Communication, 9th ed., New York, McGraw-Hill. Robbins S.P., (1996), Training in Interpersonal Skills - Tips for Managing People at Work, 2nd ed., Englewood Cliffs, Prentice-Hall. Templeton M. and Fitzgerald S.S., (1999), Schaum's Quick Guide to Great Presentation Skills, New York, McGraw-Hill.

Unit Texts:

Egan, V. ed. (2003) Business Communication, McGraw-Hill, Sydney.

Unit Assessment Breakdown:

To pass this unit you must complete the following assessment tasks - Final Exam 50%. Participation 15%. Presentation 15%. Research Essay 20%.

Year	Location	Period	Internal	Area External	Central External
2004	Bentley Campus	Semester 1	Y		Y
2004	Bentley Campus	Semester 2	Y		Y
2004	Bentley Campus	Summer Period	Y
2004	Joondalup Campus	Semester 1	Y
2004	Joondalup Campus	Semester 2	Y
2004	Kalgoorlie Campus	Semester 1	Y
2004	Kalgoorlie Campus	Semester 2	Y
2004	HK Mgmt Assoc	Trimester 1A	Y
2004	HK Mgmt Assoc	Trimester 2A	Y
2004	Int Coll Bus Tech Sri Lanka	Trimester 3	Y
2004	Metro College Malaysia	Semester 1	Y
2004	Metro College Malaysia	Semester 2	Y
2004	Metro College Malaysia	Summer Period	Y
2004	Miri Sarawak Campus	Semester 1	Y
2004	Miri Sarawak Campus	Semester 2	Y
2004	Miri Sarawak Campus	Summer Period	Y
2004	Mktg Inst of S'pore	Trimester 1A	Y
2004	Pantai Coll Nursing Malaysia	Semester 1	Y