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10903 (v.3) Management of Quality 570
Area: Graduate School of Business Contact Hours: 3.0 Credits: 25.0 Lecture: 1 x 3 Hours Weekly
Topics covered include quality, policy considerations, organizational considerations, measurements (cost of quality), quality planning - flow charting, purchasing, design of quality systems, documentation and implementation, statistical process control, control of quality, training for quality, standards, quality awards, certification, compliance benchmarking, quality audits, international standards.
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