13328 (v.4) Services Information Management 561

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Area:	School of Management
Contact Hours:	3.0
Credits:	25.0
Seminar:	1 x 3 Hours Weekly
The services industry has traditionally been heavily reliant on human resources for the delivery of a range of services. Within the tourism and hospitality sectors many of these service transactions are achieved through the global connectivity of an array of organizations for the final delivery of tourism products. To this end, many industries are information intensive and require dedicated systems for the communication and analysis of information. Accurate, timely information and research needs are enhanced by the appropriate use of information and communication technology. This unit investigates the issues and complexities of communication and information technology used within service industries, and examines ways in which technology is being applied within various sectors of the industry.
Year Location Period Internal Area External Central External 2003 Bentley Campus Semester 2 Y