11747 (v.4) Information Systems Service Strategy 601
| Area: | School of Information Systems |
|---|---|
| Credits: | 25.0 |
| Contact Hours: | 3.0 |
| TUITION PATTERNS: | The tuition pattern provides details of the types of classes and their duration. This is to be used as a guide only. Precise information is included in the unit outline. |
| Seminar: | 1 x 3 Hours Weekly |
| Prerequisite(s): |
314242 (v.1)
Information Systems Service Management 501
or any previous version
|
| UNIT REFERENCES, TEXTS, OUTCOMES AND ASSESSMENT DETAILS: | The most up-to-date information about unit references, texts and outcomes, will be provided in the unit outline. |
| Syllabus: | Based in industry best practice, design, develop and implement IT service management as an organisational capability and as a strategic asset. Principles for practice of service management across ITIL Lifecycle. Development of internal and external markets, service assets, Service Catalogue and implementation of strategy through the Service Lifecycle. Financial Management, Service Portfolio Management, Organisational Development and Strategic Risks. |
| Field of Education: | 020300 Information Systems (Narrow Grouping) |
| Result Type: | Grade/Mark |
Availability
Availability Information has not been provided by the respective School or Area. Prospective students should contact the School or Area listed above for further information.
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