Area: | School of Management |
Credits: | 25.0 |
Contact Hours: | 3.0 |
Seminar: | 1 x 3 Hours Weekly |
Syllabus: | Analysis of the characteristics that pose specific challenges or require special attention within the area of administrative services management. The processes and systems required for administrative services business strategies are examined within the context of the global economy. |
| |
Unit Outcomes: | On successful completion of this unit students will have the ability to identify and understand the nature of services management and the service imperative. Be able to apply business strategy and administrative management for services. To identify the processes and systems required for administrative services. To demonstrate management of services across national boundaries. |
Texts and references listed below are for your information only and current as of September 30, 2003. Some units taught offshore are modified at selected locations. Please check with the unit coordinator for up-to-date information and approved offshore variations to unit information before finalising study and textbook purchases. |
Unit References: | Irons, K. (1994). Managing Service Companies - Strategies For Success. England, Addison-Wesley Publishing. Fitzsimmons, J.A. and Fitzsimmons, M.S. (2000). New Service Development. London, Sage Publications. |
Unit Texts: | Van Looy, B., Van Dierdonck, R. and Gemmel, P. (1998). Services Management: An Integrated Approach. London, Pitman Publishing. McGuire, L. (1999). Australian Services. Australia, MacMillan, |
| |
Unit Assessment Breakdown: | Continuous Assessment 40%. Examination 60%. This is by grade/mark assessment. |
Field of Education: | 80300 Business and Management (Narrow Grouping) | HECS Band (if applicable): | 2 |
|
Extent to which this unit or thesis utilises online information: | Not Categorised | Result Type: | Grade/Mark |
|
AvailabilityAvailability Information has not been provided by the respective School or Area. Prospective students should contact the School or Area listed above for further information.
|
