13619 (v.3) Project Quality Management 641

Area:

Department of Construction Management

Credits:

25.0

Contact Hours:

3.0

Lecture:

1 x 3 Hours Weekly

Syllabus:

The application of quality management to projects. Concepts, systems, planning, assurance, certification, audits, control, training. ISO 10006 - Quality in Project Management. ISO 9000 series. Behavioural aspects of quality. Benchmarking, best practice, value for money.

Unit Outcomes:

On successful completion of this unit, students will have- An understanding of prominent quality concepts and philosophies and the application of quality in the project management environment.

Text and references listed above are for your information only and current as of September 30, 2003. Please check with the unit coordinator for up-to-date information.

Unit References:

Crosby, P. B. (1980), Quality is Free: the art of making quality certain. New York, Mentor. Crosby, P. B. (1985), Quality Without Tears: The Art of Hassle-Free Management, New York, New American Library. Darnall, R. W. (1994), Achieving TQM on Projects: The Journey of Continuous Improvement. Upper Darbey, Project Management Institute. Darnell, R. W. (1996), The World's Greatest Project: one project team on the path to quality, Upper Darbey, Project Management Institute. Dawson, P. and Palmer, G. (1995), Quality Management: the theory and practice of implementing change. Melbourne, Longman. Deming, W. E. (1986), Out of the Crisis. Cambridge, Massachusetts Institute of Technology. Deming, W. E. (1994), The New Economics for Industry, Government, Education. Cambridge, Massachusetts Institute of Technology Centre for Advanced Educational Services. Flood, R. L. (1993), Beyond TQM. Chichester, John Wiley and Sons. Ireland, L. R. (1991), Quality Management for Projects and Programs. Drexel Hill, Project Management Institute. James, P. (1996), Total Quality Management: An Introductory Text. Hemel Hempstead, Prentice Hall. Johnson, P. L. (1993), ISO9000: Meeting the New International Standards. New York, McGraw-Hill.

Unit Texts:

Oakland, J. S. and Sohal, A. S. (1996), Total Quality Management: text with cases. Port Melbourne, Pacific Rim education, Butterworth-Heinemann Australia. AS 3904.4:1994, Quality management and quality system elements - Part 4: Guidelines for quality improvement, Standards Australia, Homebush. AS/ NZS 3905.16:1998, Quality system guidelines - Part 16: Guidelines to quality in project management, International Organisation for Standardisation, Geneva. AS/ NZS 3906:1994, Quality of service - Guide to customer expectations, Standards Australia, Homebush. AS/ NZS ISO 8402:1994, Quality management and quality assurance - Vocabulary, Standards Australia, Homebush. AS/ NZS ISO 9000.1:1994, Quality management and quality assurance standards - Part 1: Guidelines for selection and use, Standards Australia, Homebush. AS/ NZS ISO 9001:1994, Quality systems - Model for quality assurance in design, development, production, installation and servicing, Standards Australia, Homebush. AS/ NZS ISO 9004.1:1994, Quality management and quality system elements - Part 1: Guidelines, Standards Australia, Homebush.

Unit Assessment Breakdown:

Assignment (1) 30%, Assignment (2) 50%, Exam 20%. This is by grade/mark assessment.

Year	Location	Period	Internal	Area External	Central External
2004	Bentley Campus	Semester 1	Y