13198 (v.3) Business Process Improvement 620

Area:

Graduate School of Business

Credits:

25.0

Contact Hours:

8.0

Other:

1 x 1 Days Weekly

Prerequisite(s):

5698 (v.5) Organisational Behaviour 550 or any previous version

Syllabus:

Examines the processes and practices contributing to performance of teams within an organisation and how these processes can be analysed and improved. Includes process mapping, flow charting, linking and integrating services and workflow, determining performance gaps, use of behavioural observation scales. Major group assignment to conduct a performance analysis on a real organisation.

Unit Outcomes:

On successful completion of this unit students will have- Conducted a performance analyses according to expert criteria (e.g. Rummler & Brache). Prepared an organization relationship and processed maps. Conducted a organization, task, person and/or environment analyses, as appropriate, to identify problems in organizations. Designed a Behavior Observation Scale (BOS) according to criteria provided. Collected relevant organizational data using interviews (individual, and/or group), process measures, questionnaires and observations.

Text and references listed above are for your information only and current as of September 30, 2003. Please check with the unit coordinator for up-to-date information.

Unit References:

http://lisweb.curtin.edu.au/guides/handouts/harvard.html

Unit Texts:

Rummler, G.A. and Brache, A.P. (1995). Improving Performance: How to Manage the White Space on the Organisation Chart. (second edition). Sydney, Prentice Hall.

Unit Assessment Breakdown:

Carry out a performance analysis on the organization problem selected 20%, Conduct and hand in a process analysis 25%, Conduct and hand in a role and task analysis 25%, Conduct and hand in a person and environment analysis 25%, Active participation: attendance at all class sessions, participation in small group work and class discussion 5%.

Year	Location	Period	Internal	Area External	Central External
2004	Perth City Campus	Trimester 3	Y	Y