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Curtin University
Courses Handbook 2015

This handbook contains information on courses and components (majors, minors, streams and units) at Curtin in 2015.
Information for the previous year's courses and units is available at Courses Handbook 2014.

ISYS6007 (v.1) Information Systems Service Strategy

Area: School of Information Systems
Credits: 25.0
Contact Hours: 3.0
TUITION PATTERNS: The tuition pattern provides details of the types of classes and their duration. This is to be used as a guide only. Precise information is included in the unit outline.
Seminar: 1 x 3 Hours Weekly
Equivalent(s): 11747 (v.4) Information Systems Service Strategy 601 or any previous version
Prerequisite(s): 314242 (v.1) Information Systems Service Management 501 or any previous version
OR
ISYS5006 (v.1) Information Systems Service Management or any previous version
UNIT REFERENCES, TEXTS, OUTCOMES AND ASSESSMENT DETAILS: The most up-to-date information about unit references, texts and outcomes, will be provided in the unit outline.
Syllabus: Based in industry best practice, design, develop and implement IT service management as an organisational capability and as a strategic asset. Principles for practice of service management across ITIL Lifecycle. Development of internal and external markets, service assets, Service Catalogue and implementation of strategy through the Service Lifecycle. Financial Management, Service Portfolio Management, Organisational Development and Strategic Risks.
Field of Education: 020300 Information Systems (Narrow Grouping)
Result Type: Grade/Mark


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